ORDERS, SHIPPING & RETURNS
Original Paintings & Handmade Gifts are usually ready to be shipped. Orders will be processed & shipped from the US within 1-3 business days after payment has cleared.
All other items are made-to-order. Production begins as soon as orders are placed, therefore we can't reverse or change them anymore. Once ordered, please allow 2-10 business days for production time before items are shipped.
Domestic: US Delivery is estimated to take about 2-6 days
International orders generally take 10-15 days and may be delayed due to custom fees or duty/brokerage fees or VAT (Value Added Taxes) in your country. Please note that customers are responsible for paying all of these fees.
DUE TO THE CURRENT COVID SITUATION, PLEASE EXPECT LONGER PRODUCTION AND SHIPPING TIMES.
Once your orders have shipped, it's in the care of the courier or postal services. We are not liable for any errors or damages made by them, but we will do our best to help dealing with them in order to correct the issue.
When you have received your parcel, please open it with care.
If you are not happy with your order of handmade jewelry or original artwork, please contact us within 3 days.
All custom printed products are made-to-order and non-refundable. In case of a damage or error of the item, please email us within 3 days and send along detailed photos illustrating the problem for reference. All issues will be evaluated on a case-to-case basis.
The following items are also non-refundable: Sale Items, Gift Cards and Downloads.